Refund and Returns Policy

Before making a purchase on our website, you agree to the terms and confirm that you are 21 years old. Additionally, you understand that the products may contain nicotine, which is harmful to health.

Domestic Shipping:

• We strive to dispatch all orders on the same day if they are placed before 3 pm.
• Enjoy free shipping within the USA for orders over $89.
• By making a purchase, you confirm that you are 21 years old or above.
• All items are shipped from our warehouse in Chicago, IL.
• An order confirmation will be sent to your email (please check your spam folder).
• Customers are responsible for providing a complete shipping address, including unit #. World Hookah Market is not liable for orders lost due to incorrect addresses.
• In the event of a lost package by the shipping carrier, World Hookah Market can refund the money only after receiving the insurance payout from the carrier.

International Shipping:

• For international shipments, we do not assume responsibility for customs clearance in any country or the workings of international postal services. This means if, for any reason, you do not receive your package (seized by customs, returned by customs, lost in transit, or damaged by the postal service), we do not refund the cost of the items or shipping.

Return Policy:

• We aim to satisfy all our customers. If, for any reason, you decide to return an unused item, we are here to assist you.
• Returns must be initiated within 30 days from the date of purchase.
• Customers are responsible for the return shipping costs.
• After receiving and inspecting the returned item, World Hookah Market will issue a refund (excluding shipping costs and a 20% restocking fee).
• Any product with a broken factory seal cannot be compensated.
Please feel free to contact our customer support team for any further assistance or inquiries regarding our shipping and return policies.